Refund policy
This Return Policy is to customers in the United States who purchased DIAVI products from PRESTIGE INTERNATIONAL LLC. through the online store at diavieyewear.com.
Only items purchased online from diavieyewear.com can be returned to diavieyewear.com. Items purchased from diavieyewear.com cannot be returned to DIAVI's brick-and-mortar stores or to any other retailer.
All refunds will be issued to the payment card used to purchase the item(s) being returned.
You may initiate a return through the returns portal.
All returns must be sent with the supplied return labels, via UPS or DHL.
All items must be packed securely and returned in like new, salable condition accompanied by all protective materials and accessories including, but not limited to, temple sleeves, tags, cases, cleaning cloths, boxes, and booklets.
All returns must be packed securely and should be shipped in their original outer shipping carton using the original foam packing. If the original outer shipping carton and foam packing are not available, then you may substitute a strong outer shipping carton and foam packing materials of comparable quality suitable for shipping fragile items.
Please include a photocopy of the diavieyewear.com at the top and keep a record of your FEDEX or DHL return label tracking number.
DIAVI expressly reserves the right to refuse returns that do not fully comply with DIAVI’s Return Policy and all other applicable policies governing purchases made through diavieyewear.com. All nonconforming returns will be returned to sender at a charge to sender of $25 per shipment.
If your package arrived damaged, then please contact DHL OR UPS
Our products have a one year warranty and can be returned only for manufacturing defects.
Only items purchased online from diavieyewear.com can be returned to diavieyewear.com. Items purchased from diavieyewear.com cannot be returned to DIAVI's brick-and-mortar stores or to any other retailer.
All refunds will be issued to the payment card used to purchase the item(s) being returned.
You may initiate a return through the returns portal.
All returns must be sent with the supplied return labels, via UPS or DHL.
All items must be packed securely and returned in like new, salable condition accompanied by all protective materials and accessories including, but not limited to, temple sleeves, tags, cases, cleaning cloths, boxes, and booklets.
All returns must be packed securely and should be shipped in their original outer shipping carton using the original foam packing. If the original outer shipping carton and foam packing are not available, then you may substitute a strong outer shipping carton and foam packing materials of comparable quality suitable for shipping fragile items.
Please include a photocopy of the diavieyewear.com at the top and keep a record of your FEDEX or DHL return label tracking number.
DIAVI expressly reserves the right to refuse returns that do not fully comply with DIAVI’s Return Policy and all other applicable policies governing purchases made through diavieyewear.com. All nonconforming returns will be returned to sender at a charge to sender of $25 per shipment.
If your package arrived damaged, then please contact DHL OR UPS
Our products have a one year warranty and can be returned only for manufacturing defects.